Terms of Service

1. Acceptance of Terms

By accessing or using the Acurelink platform at acurelink.com (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Service.

Important Note: These Terms apply to client users of our platform. For practitioners, terms and conditions are governed by our separate Practitioner Network Agreement.

2. About Acurelink

Acurelink LLC ("we," "us," or "our") operates an online platform that connects clients with licensed acupuncture practitioners. We provide booking services only and do not provide medical services, advice, or treatment.

3. Service Description

3.1 What We Provide:

• Anonymous appointment booking system
• Secure payment processing for booking fees
• Connection between clients and practitioners
• Appointment confirmation and reminder notifications
• Customer support for booking-related issues

3.2 What We Do NOT Provide:

• Medical services, advice, or treatment
• Medical consultations or diagnoses
• Insurance billing or claims processing
• Practitioner supervision or oversight
• Guarantee of treatment outcomes

4. Anonymous Booking System

4.1 Account Creation:

• Only an email address is required to use our Service
• No personal information, names, or contact details are collected
• You are responsible for maintaining the confidentiality of your account

4.2 Booking Process:

• All bookings are processed anonymously
• Practitioners receive only appointment details (date, time, booking confirmation)
• Your privacy is protected through our minimal data collection approach

5. Fees and Payment

5.1 Booking Fees:

• A $5 booking fee is charged for each appointment
• This fee ensures mutual respect between clients and practitioners
• Payment is processed through secure third-party processors (Apple Pay, PayPal, Stripe)

5.2 Payment Terms:

• All fees are due at the time of booking
• We do not store your payment information
• Payment processing is subject to third-party processor terms

6. Cancellation and Rescheduling Policy

6.1 24-Hour Policy:

• Cancellations or rescheduling must be made at least 24 hours before the appointment
• Cancellations made with 24+ hours notice receive full credit conversion
• Cancellations made with less than 24 hours notice forfeit the booking fee

6.2 Credit System:

• Eligible cancellations are converted to account credits
• Credits can be used for future appointments without time restrictions
• Credits are non-refundable but have no expiration date

6.3 No Cash Refunds:

• We do not provide cash refunds for any reason
• All eligible cancellations are processed as account credits only

7. Practitioner Relationship

7.1 Independent Practitioners:

• All practitioners are independent contractors
• We do not employ or supervise practitioners
• Treatment decisions are solely between you and your practitioner

7.2 Our Role:

• We provide booking services only
• We do not interfere in client-practitioner relationships
• We do not access or store your health information

7.3 Practitioner Responsibility:

• Practitioners are responsible for their own licensing and insurance
• Treatment quality and outcomes are the practitioner's responsibility
• Any disputes regarding treatment should be addressed directly with the practitioner

8. User Responsibilities

8.1 Account Security:

• Keep your account information secure
• Notify us immediately of any unauthorized access
• You are responsible for all activities under your account

8.2 Accurate Information:

• Provide accurate email address for communications
• Ensure you can receive appointment notifications
• Update your email address if it changes

8.3 Respectful Use:

• Honor your appointments or cancel within policy guidelines
• Treat practitioners with respect and professionalism
• Do not abuse or misuse our Service

9. Prohibited Uses

You may not use our Service to:

• Provide false or misleading information
• Engage in fraudulent or illegal activities
• Attempt to access unauthorized areas of the platform
• Interfere with other users' ability to use the Service
• Violate any applicable laws or regulations
• Use the Service for any commercial purposes without authorization

10. Intellectual Property

10.1 Our Rights:

• Acurelink and all related trademarks are our property
• The platform design, functionality, and content are protected by intellectual property laws
• You may not copy, modify, or distribute our content without permission

10.2 Your Rights:

• You retain ownership of any content you provide to us
• By using our Service, you grant us license to use your content solely for providing the Service

11. Privacy and Data Protection

11.1 Minimal Data Collection:

• We collect only your email address for service delivery
• No personal information, health data, or financial details are stored
• Our full privacy practices are detailed in our Privacy Policy

11.2 Communications:

• We will send only service-related notifications
• No marketing, promotional, or advertising emails
• You can opt out of non-essential communications at any time

12. Disclaimers

12.1 Service Availability:

• Our Service is provided "as is" and "as available"
• We do not guarantee uninterrupted or error-free service
• We may modify or discontinue features at any time

12.2 Medical Disclaimer:

• We are not a medical provider and do not provide medical advice
• All treatment decisions are between you and your practitioner
• Consult with healthcare professionals for medical concerns

12.3 Practitioner Disclaimer:

• We do not guarantee practitioner availability or quality
• Practitioner licensing and qualifications are their responsibility
• We are not liable for practitioner actions or treatment outcomes

13. Limitation of Liability

13.1 Damages:

• Our liability is limited to the amount of fees you have paid to us
• We are not liable for indirect, consequential, or punitive damages
• We are not responsible for any medical treatment or outcomes

13.2 Third-Party Services:

• We are not responsible for third-party payment processor issues
• Practitioner actions and treatment are outside our control
• Technical issues with third-party services are not our responsibility

14. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of our Service
• Your violation of these Terms
• Your relationship with practitioners
• Any content you provide to us

15. Termination

15.1 Your Rights:

• You may terminate your account at any time
• Account termination will permanently delete all your data
• Outstanding credits will be forfeited upon account termination

15.2 Our Rights:

• We may terminate accounts for violations of these Terms
• We may suspend service for technical or security reasons
• We will provide reasonable notice when possible

16. Dispute Resolution

16.1 Governing Law:

• These Terms are governed by the laws of Delaware
• Any disputes will be resolved in the courts of Delaware

16.2 Informal Resolution:

• We encourage resolving disputes through direct communication
• Contact us first to discuss any concerns or issues

17. Modifications to Terms

17.1 Updates:

• We may update these Terms from time to time
• Material changes will be communicated via email
• Continued use of the Service constitutes acceptance of updated Terms

17.2 Notification:

• Updates will be posted on our website
• Email notifications will be sent for significant changes
• You can review current Terms at any time on our website

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Acurelink regarding the use of our Service.

20. Contact Information

For questions about these Terms of Service, please contact us through our website contact form.