Privacy Policy

1. Introduction

Acurelink LLC ("we," "us," or "our") operates an acupuncture appointment booking platform at acurelink.com (the "Service"). We are committed to protecting your privacy through a fundamentally different approach: collecting as little personal information as possible.

This Privacy Policy explains our information practices, your privacy rights, and how we protect your information when you use our Service.

Important Note: This Privacy Policy applies to client users of our platform. For practitioners, privacy and data handling practices are governed by the terms of our Practitioner Network Agreement.

2. Our Privacy Philosophy

We believe the best way to protect your privacy is to avoid collecting your personal information altogether. We firmly believe that not collecting private information is the ultimate form of privacy protection. Our platform is designed to provide booking services while maintaining your complete anonymity and protecting your personal data by simply not requesting or storing it.

3. Information We Collect

3.1 Information We DO Collect:

• Email Address: Required solely for appointment confirmation and notification purposes
• Payment Information: Processed securely through third-party payment processors (Apple Pay, PayPal, Stripe) - we do not store your payment details
• Technical Data: Basic technical information necessary for website functionality (IP address, browser type, device information)
• Usage Data: Anonymous analytics about how our Service is used to improve functionality

3.2 Information We DO NOT Collect:

• Your name or personal identification
• Phone number
• Home or business address
• Date of birth or age
• Health information or medical records
• Insurance information
• Social security number
• Financial account details
• Personal preferences or lifestyle information
• Location data beyond general geographic region for service delivery

4. How We Use Your Information

4.1 Email Address Usage:

• Send appointment confirmations
• Provide appointment reminders
• Communicate appointment changes or cancellations
• Send service-related notifications only

4.2 Payment Information:

• Process booking fees (our only charge)
• All payment processing is handled by certified third-party processors
• We do not store your payment details

4.3 Technical and Usage Data:

• Ensure Service functionality and security
• Prevent fraud and abuse
• Improve user experience
• Comply with legal obligations

5. What We Do Not Do

• No Marketing: We will never send you advertisements, promotional emails, or marketing materials
• No Data Selling: We do not sell, rent, or share your information with third parties for marketing purposes
• No Profiling: We do not create profiles about your preferences, behaviors, or characteristics
• No Tracking: We do not track your browsing behavior across other websites
• No Unnecessary Data Collection: We only collect information essential for service delivery
• No Subscription Services: We do not offer subscription services or recurring charges

6. Information Sharing

6.1 We Share Information Only:

• With practitioners: We share appointment details (date, time, booking confirmation) with the practitioner you book with - this is essential for service delivery
• With payment processors to complete transactions
• With email service providers to send notifications
• When required by law or legal process
• To protect our rights, safety, or property
• With your explicit consent

6.2 We Do NOT Share:

• Your personal details beyond what's necessary for appointment delivery
• Information with advertising companies
• Data with social media platforms
• Information for commercial purposes

7. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure servers and databases
• Regular security assessments
• Limited access to information on a need-to-know basis
• Secure payment processing through certified providers

8. Data Retention

• Email addresses: Retained only as long as necessary for service delivery
• Payment records: Retained as required by financial regulations
• Technical data: Automatically deleted after reasonable periods
• Account closure: All associated data is permanently deleted

9. Your Rights

You have the right to:

• Access information we hold about you
• Correct inaccurate information
• Delete your information (subject to legal requirements)
• Terminate your registration and delete your account at any time
• Opt out of communications
• Withdraw consent at any time

Since we do not offer subscription services or recurring charges, there are no subscription-related cancellation procedures. However, you may terminate your account at any time.

10. Cookies and Tracking

We use minimal cookies necessary for:

• Website functionality
• Security purposes
• Anonymous analytics

We do not use cookies for:

• Cross-site tracking
• Advertising
• Personal profiling

11. Third-Party Services

Payment Processors: Apple Pay, PayPal, Stripe

• These services have their own privacy policies
• We do not store payment information they process
• Transactions are processed according to their security standards

Email Services: For appointment notifications only

• We do not share additional personal information with email providers

12. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

13. International Users

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where our servers are located.

14. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA). Given our minimal data collection practices, most CCPA rights are not applicable, but you may still contact us with any questions.

15. Changes to This Policy

We may update this Privacy Policy occasionally. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to your registered email address

16. Governing Law

This Privacy Policy is governed by the laws of Delaware. Any disputes related to privacy matters will be resolved in the courts of Delaware.

17. Contact Information

For questions about this Privacy Policy or our privacy practices, please contact us through our website contact form.